Imagine walking into a library where none of the books are cataloged. No sections, no categories, no system. Every title is just piled on random shelves. You could spend hours searching and still miss the book you need.
That is exactly how many citizens feel when they try to navigate government services. The services exist, but without classification and structure, they are difficult to find, understand, or use.
Just like libraries rely on cataloging systems to make knowledge accessible, governments need service catalogs to make public services usable. Cataloging is about creating a taxonomy that provides clarity, accountability, and a backbone for transformation.

With xqual’s Service Cataloging module, governments gain a structured, AI-powered framework for understanding and transforming services.
How it works:

• Centralize: Gather all services across agencies into one single catalog.
• Classify: Organize services by main themes, sectors, bundles, life events, or customer segments, not just by department.
• Standardize: Define ownership, performance metrics, and descriptions in plain language.
• AI-Assist: xqual’s AI clusters related services, flags duplicates, and recommends classifications, accelerating what would otherwise take months of manual work.

• 1. The Backbone of Transformation
  No major reform, whether digital, organizational, or policy-driven, can succeed without knowing the full scope of services. Cataloging is the foundation of change.
• 2. A Canvas for Performance Measurement
  Every performance dashboard, every KPI, and every service standard begins with a well-structured catalog. Without it, measurement is incomplete.
• 3. Clarity and Equity for Citizens
  By structuring services in a way people understand, governments offer better service information quality and reduce barriers, ensuring no citizen is left out.
• 4. AI-Powered Efficiency
  AI automates the heavy lifting of classification and clustering, saving hundreds of hours and allowing staff to focus on service improvement.

The xqual catalog module is not static. It includes both a service definition layer (a clear description of what each service is, who owns it, and how it works) and a performance layer (KPIs, quality metrics, and accountability measures). This makes the catalog not only a directory but also a performance backbone.
Additional future-ready capabilities include:

• Link Directly to Journeys: Every cataloged service can be tied to real citizen journeys for context.
• Monitor Performance: Dashboards connect catalog entries to service KPIs.
• Enable Discovery: Citizens can search in plain language, guided by AI suggestions.
• Support Collaboration: Agencies can see overlaps and gaps across the entire service universe.

Cataloging is about order, but it is also about visibility, accountability, and transformation. It is the one source of truth for government services.
Ready to See It in Action?
Governments worldwide are discovering that the service catalog is the backbone of transformation, the one source of truth, the place where clarity, performance, and citizen experience come together.
Join our waiting list for a demo today and meet an associate who will show you how xqual’s Service Cataloging module brings order to the service universe and unlocks smarter transformation.

• OECD (2025). Government at a Glance 2025. OECD Publishing.